of 5— Create a New Custom GPT

What you'll accomplish

By the end of this guide, you'll have a Custom GPT that your active borrowers can access 24/7 to get answers to common process questions — "What happens at underwriting?", "Why do they need my bank statements again?", "When will we have a clear to close?" — without calling you. You'll get fewer panicked calls during the process and borrowers will feel more informed and less anxious.

What you'll need

ChatGPT Plus subscription ($20/month)
45–60 minutes to set up
Your standard loan process explanations (you can draft these with AI)
Cost: $20/month (same subscription as your personal LO assistant)

How-To Guide: Build a Borrower FAQ Chatbot

Step 1: Create a New Custom GPT

Go to chatgpt.com → profile icon → My GPTs → Create a GPT
Click Configure
Name it: "Loan Process Guide — [Your Name]" or just "Mortgage FAQ"
Description: "Answers borrower questions about the mortgage process"