Set Up Your Personal Loan Officer AI Assistant

Option A — ChatGPT Custom GPT (recommended for most LOs)

• Goes to: chatgpt.com → Plus subscription required
• What you get: A custom AI "bot" with a name, instructions, and a knowledge base

Option B — Claude Projects

• Goes to: claude.ai → Pro subscription required
• What you get: A Project folder where Claude remembers your context across all conversations

Both work — choose whichever platform you prefer for daily use.

1. Go to chatgpt.com and ensure you're on a Plus plan
2. Click your profile icon → My GPTs → Create a GPT
3. You'll see a "Create" tab and a "Configure" tab — click Configure
4. Fill in:

   • Name: "My LO Assistant" or "[Your Name] Mortgage AI"
   • Description: "My personal AI for writing mortgage communications, social content, and borrower materials"

What you should see: A form with fields for name, description, instructions, conversation starters, and knowledge.

In the Instructions field, paste this template and fill in your details:

You are a personal AI assistant for [Your Full Name], a mortgage loan officer licensed in [states] at [Company Name], NMLS #[number].

ABOUT [Your Name]:
- Specializes in: [e.g., first-time homebuyers, VA loans, FHA, conventional, jumbo]
- Serves: [market area, e.g., Dallas-Fort Worth metro]
- Known for: [your differentiators, e.g., 21-day close guarantee, proactive communication, no lender overlays on FHA]
- Years in industry: [X]

COMMUNICATION STYLE:
- Tone: [e.g., warm, professional, and direct — never salesy or pushy]
- Language: Plain English — avoid mortgage jargon when writing to borrowers
- Length: Concise — borrowers and Realtors are busy; get to the point
- Sign-off: Always sign off as "[Your Name], NMLS #[number], [Company], [Phone]"

ALWAYS REMEMBER:
- You cannot provide actual current interest rates (rates change daily — I will provide them if needed)
- All loan approval decisions are made by underwriting, not by me — never suggest I can guarantee approval
- For compliance-sensitive content, flag that I should review before sending

COMMON TASKS I USE YOU FOR:
- Writing status update emails to borrowers and Realtors
- Drafting pre-approval letters
- Creating social media posts (LinkedIn, Facebook, Instagram)
- Translating underwriting conditions into plain English
- Writing follow-up emails to referral partners
- Generating market update newsletter content
- Crafting responses to rate objections

Troubleshooting: If the AI outputs something too formal, add "slightly more casual" to your request. If it's too casual, add "more professional."

In the Conversation starters field, add these prompts so you can click them instead of typing:

• "Write a status update email for a borrower"
• "Draft a pre-approval letter"
• "Create a LinkedIn post about mortgage topic"
• "Translate these underwriting conditions"
• "Write a follow-up email to a Realtor"

In the Knowledge section, you can upload PDF documents the AI can reference:

1. Your lender's loan program summary sheet (so AI knows your specific products)
2. A list of your most common objections and your preferred responses
3. Your past newsletter issues (so it learns your writing style)

Click Upload files → select your PDFs → they'll be processed and searchable.

1. Click Save in the top right
2. Click View GPT to open your new assistant
3. Test it: "Write a status update email for John and Sarah Chen. Their loan was conditionally approved today. They need to provide 2 months of bank statements."

What good output looks like: An email signed with your name and NMLS, in your specified tone, with accurate next-step instructions — ready to copy and send with zero editing.